Terms and Conditions

Frisco Black Car + Mckinney Black Car + Arlington Black Car

TERMS & CONDITIONS 

Thank you for choosing Frisco Black Car for your luxury transportation needs. Our number one priority is making your special event memorable with first class, dependable, on-time chauffeured services. 

PLEASE READ, SIGN AND RETURN THIS CONTRACT WITHIN 48 HOURS. (Payment of invoice is considered agreement of Terms and Conditions) 

Your booking is TENTATIVE, and your transportation will be cancelled WITHOUT refund of deposit if you fail to return the signed contract in full. 

Return to Frisco@TexasBlackCar.com 

PAYMENT INFORMATION

A non-refundable deposit is required to hold this booking unless the booking date is 7 days or less at the time of reservation meaning payment is due in full. Proms require a $500 non-refundable deposit. In the event of cancellation 30 days prior to the event, this deposit may be applied toward other transportation services provided by Frisco Black Car Services (based upon availability) within 6 months. 

CANCELLATION POLICY

Cancellation fees are charged according to the following schedule: Cancellations with at least 30 days’ notice prior to the event, ½ half of the deposit may be applied toward other transportation services by Frisco Black Car. Cancellations within 30 days of the event, do not receive a refund of their deposit. Cancellations with 14 or fewer days’ notice will be charged the full amount of the contract price. Only Frisco Black Car reserves the right to cancel transportation due to snow, ice, or other extreme weather conditions that may pose a danger to its clients or drivers. Frisco Black Car is not responsible for late pick-ups due to unforeseen circumstances, such as weather, traffic or mechanical breakdown. 

RATES & GRATUITY

Additional charges may apply for transportation outside this service area. Minimum gratuity of 20% is for the chauffeur, paid in cash directly to the driver the night of your event. Gratuity may be automatically added to the bill if client wishes. If gratuity is not given to the driver, or the driver is shorted the 20%, customer gives Frisco Black Car the authorization to charge the difference to credit card on file. Charges are time-based and begin at scheduled pick-up time and end when drop-off is complete. Our prices are subject to change. Once booked, however, the contracted price will not be changed. Frisco Black Car reserves the right to add any additional charges to the original price quoted if the client deviates from the original charter agreement. All tolls and parking fees are an addition to the contract price and must be paid separately. Certain sporting events, concerts, etc. charge for parking and the customer will be responsible for those fees. A fifteen-minute grace period applies, and additional charges are incurred in 1-hour increments. We will gladly extend your rental time as long as there is no conflict with our other bookings (this is at our discretion). 

AIRPORT TRANSFERS

Clients requesting airport pick-up/drop-off service are to provide flight information (Flight #’s, times, tail #, destination) and notify us of any known changes prior to service. Cancellation is required 4 hours in advance of scheduled pick up to avoid penalty. A fifteen-minute grace period applies, and additional charges are incurred in 1-hour increments. 

VEHICLE CLEANLINESS & SMOKING

All vehicles are 100% non-smoking. Failure for any passenger to abide by this rule will make the client or card holder is liable for a $200.00 cleaning fee, NO EXCEPTIONS. Vehicle cleanliness is the responsibility of the client. Food is not allowed inside the vehicles. A $200.00 to $500.00 cleaning fee may be imposed for trash, excessive spills, vomit, & other bodily fluids. Any physical damage done to the vehicle by the group is the responsibility of the client and may result in an assessment for repair, replacement, labor, and lost business. Broken/missing glassware will be charged $25 each. 

ADDITIONAL INFORMATION

Frisco Black Car offers late model, luxury vehicles equipped with high-tech amenities. All vehicles are meticulously maintained and serviced to prevent breakdown. Power technical equipment and mechanical components are always subject to temporary failure as any vehicle due to heat, excessive use, and conditions beyond our control. Any failure of this type will have no effect on the continuation of the contracted charter. In the event of vehicle breakdown or other circumstances, Frisco Black Car reserves the right to substitute equipment of equal or greater value, and/or the services of an affiliate carrier to perform contracted service. If the replacement vehicle is of lesser value, your contract will be adjusted for the hours substituted at the discretion of Frisco Black Car If services are substituted, with a like vehicle in size/capacity, there will be no refund of the original charter or discounts given. Any time that was incurred in getting a replacement vehicle or any time that was lost can and will be added to the end of the reservation at no additional cost. However, any non-use of hours contracted will not be refunded. Our chauffeurs are professionals who drive for a living; however, DFW is a large Metroplex and there are many areas in the Metroplex that a driver might not be 100% familiar with. On the same note, our chauffeurs leave our shop with more than enough time to get to any scheduled reservation. However, there may be times that a driver may get stuck in unusual traffic patterns or may be late to pick up due to traffic or directional issues. While this does not happen often, and we strive to be at every pickup at least 15 minutes early, some unavoidable circumstances may and do arise on occasion. If, in the event that our chauffeur and limo are late to your pickup, we will make up the difference at the end of the reservation and will extend the reservation for however many minutes we were late to pick up your party, at no additional cost and without refund or discount. If you refuse to use the additional time, we, at our discretion, may refund ONLY the amount of time pro-rated that our driver was late. Frisco Black Car will not be responsible for injuries that occur due to “horse-playing” while the vehicle is in motion or at standstill. Clients or passengers not following chauffeur’s requests as they relate to safety and the rules of this contract may result in early termination of charter without refund. An adult chaperone is required for groups of children under the age of 16. If the Party bus has a pole, it is not to be used while the vehicle is in motion. While the vehicle is in motion, customers must be seated at all times. While a vehicle is stopped or stationary, customers using the pole do so at their own risk. Jumping on the pole, hanging or swinging around is not allowed. The weight limit is 185 lbs max on the pole. We are not responsible for any accidents or bodily injury for customers using the pole. The stated passenger capacity of the vehicle must not be exceeded at any time. Based on 130lb per person. Please remove any valuables from the vehicle when unattended. Frisco Black Car will not be held liable for client’s lost, stolen, left behind after charter, or damaged personal valuables. All entertainment, including but not limited to CDs, DVDs, and more is to be provided by the client. 

Frisco Black Car reserves the right to terminate your transportation and this agreement for non-compliance. No illegal drug usage or possession in the vehicle. No one under the age of 21 is permitted to consume or possess alcohol. Violation will result in early termination of service with no refunds. Alcohol is not provided by Frisco Black Car. In the event Frisco Black Car is unable, refuses and/or fails to perform the limousine services ordered, you agree to waive any right to seek additional compensation, damages, penalties, or other such monies from Frisco Black Car, its affiliates, or employees for any damages, claims, liability or other consequences related to such ordered or contracted limousine services through Frisco Black Car No refunds on bad weather. All deposits will be transferred to another event if Frisco Black Car or the customer cancels the run due to bad weather. Safety is our priority. The client’s authorized signature constitutes acceptance of responsibility for final payment, including additional charges incurred for extended time, cleaning, and damage as described above. Unless otherwise arranged, all above mentioned additional charges will be billed to the credit card on file. To secure this booking, please sign and return a copy within 48 hours. If we do not receive a signed copy, we will cancel your transportation and open up your booking date to someone else. 

Contract obligations: I understand and agree to the length and usage along with any charges and further agree to pay for any and all damages my party may cause during the rental periods. I also agree to the Client Agreement. All damages are the sole discretion of the chauffeur or owner. I understand and agree to pay the entire contract price if cancellation policy is not followed. A non-refundable deposit is required to hold the booking. In the event of cancellation 21 days prior to the booking, this deposit may be applied toward other transportation services provided by Frisco Black Car and Affiliates (based on availability) within 6 months. The number of hours agreed to on the contract is the minimum hours I, the customer, agrees to pay. 

Please Read the contract for full details of the refund policy. 

Customer Name (Print): _____________________________________________________ 

Customer Signature: _______________________________________________________ 

Date: ______________________ 

PHONE: 469-781-6747 EMAIL: Frisco@TexasBlackCar.com